What happens if my child misses a session?

We understand that kids sometimes can't make it to a session.

For coaching programs:

• Individual missed sessions are generally not eligible for a refund or make-up
• If your child is going to miss multiple sessions due to injury or illness, contact your local team to discuss options

For holiday camps:

• If you've booked individual days, a missed day is not refundable
• If you need to cancel in advance, contact your local team as early as possible

Long-term absence: If your child needs to take an extended break due to injury or a medical issue, reach out to your local team directly — we'll do our best to help.

Contact us via my.kikoff.com.au/support.