What is the cancellation policy for pitch bookings?

We want to be upfront about cancellations so there are no surprises.

The basics:

• Cancel with enough notice and you'll get a full refund to your original payment method
• Cancel within the minimum notice window and a refund may not apply
• No-shows are not eligible for a refund

Notice periods: The minimum notice required varies by location and booking type. The exact window will be shown in your booking confirmation email.

Exceptional circumstances: If something unexpected comes up — illness, injury, emergencies — contact your local team directly. We'll always do our best to help.

Get in touch via my.kikoff.com.au/support.

Cancellation terms may vary slightly by location.