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Understanding Payment Methods and Troubleshooting Issues

Summary

This article provides information on payment methods for services, including options for making payments and troubleshooting common issues.

Payment Methods

Customers can make payments through the following methods:

  1. Online Payment:

    • Use the provided payment link to complete your transaction. If you encounter issues with the link, please inform customer support for assistance.

  2. Bank Transfer:

    • If the online payment link is not functioning, you can request bank transfer details from customer support. Ensure to include your registration details when making the transfer.

  3. Manual Registration:

    • In cases where online registration is problematic, customer support can assist with manual registration and payment processing.

  4. Cash:

    • Cash may be accepted by some centres for casual hire block bookings or other scenarios. For any bookings that wish to take advantage of cash payments a valid credit or debit card must be stored securely via Stripe on your account. 
Troubleshooting Payment Issues
  • If the payment link is not working, try refreshing the page or using a different browser.
  • If you continue to experience issues, contact customer support for alternative payment options or to verify your registration.
  • Always confirm that your payment has been processed by checking for a receipt or confirmation from customer support.
Conclusion

There are multiple ways to make payments for services, including online payments and bank transfers. If you encounter any issues, reach out to your local facility for assistance to ensure your registration and payment are successfully processed.