How to Request a Refund for a Missed Discount

Summary: This article explains the process for obtaining a refund for a discount that was not applied during payment.

Requesting a Discount Refund

If you have made a payment but later discovered that you were eligible for an automatic discount, you can request a refund for that discount.

Discounts for coupon codes that are required to be used at the time of booking are not eligible for refunds.

Here’s how to proceed:

1. Contact Support: Reach out to customer support via email or using the website contact form to inform them about the discount you missed.

2. Provide Details: Include your payment receipt and any relevant information about the discount, such as the discount code and the reason for your request.

3. Bank Details: If your refund is approved, the payment will normally be refunded directly to the card used for the original purchase. You may be asked to provide your bank details for the refund transaction. This typically includes:

   • Your name
   • Bank account number
   • BSB (Bank State Branch) number

4. Confirmation: Once approved, you should receive confirmation that the refund has been processed.

Example Scenario

For instance, if you paid for a term and later found out that a 20% re-enrolment discount was available, you can contact support to request the refund. After providing your bank details, the support team will process your refund, which should appear in your account shortly.

Conclusion

If you find yourself in a situation where a discount was not applied to your payment, you can easily request a refund by contacting customer support and providing the necessary details.