How to Cancel Your Booking and Understand the Refund Policy

Summary: This article addresses the possibility of canceling a booking and the associated refund policy.

Cancelling Your Booking

If you need to cancel your booking, it is important to note that the standard terms and conditions state that no refunds are typically possible. However, there may be some flexibility depending on the timing of your cancellation.

Refund Process

In a specific case, a customer was able to receive a refund for their booking when they requested to cancel nearly a month before the start of the term. This indicates that while the general policy is no refunds, exceptions may be made under certain circumstances.

Conclusion

While the general policy does not allow for refunds, it is advisable to reach out to customer support to discuss your specific situation, especially if your cancellation request is made well in advance of the scheduled booking.